Customer Service Administrator

An exciting opportunity to join a well-established, market leading organisation as a Customer Service Administrator to coordinate and manage customer care whilst taking ownership of after sales support.

• Location: Frimley, hybrid working available
• Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!
• Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance

As the Customer Service Administrator, you will be responsible for:

• Supporting with parts and technical requests
• Setting up new customer accounts
• Dealing with customer queries once goods have been delivered
• Arranging engineer site visits
• Renewal of maintenance contracts
• Planning maintenance visits
• Processing invoices
• Ad hoc admin tasks as and when required

The successful Customer Service Administrator will have the following related skills / experience:

• Strong customer service experience
• Experience of working in a busy role and ability to multi-task
• Highly organised with strong communication skills
• SAP experience is highly desirable - proficiency in MS Office and Salesforce
• Team player attitude with the ability to work independently.