Customer Service Administrator

Adecco is delighted to be recruiting on behalf of our client a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possess a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer experience.

The location of our client is on the outskirts of Carlisle, offering a fantastic working environment along with attractive benefits. If you are enthusiastic about customer service and dedicated to going above and beyond, we encourage you to consider this exciting opportunity.

Duties/responsibilities

• Nurture and build strong relationships with customers to ensure they receive a first-rate experience
• Take inbound calls
• Identify and pursue own business opportunities and leads in accordance with agreed target levels
• Send out account application and direct debit forms and follow them through to completion.
• Manage customers' accounts as part of sales ordering process, paying attention to credit limits and outstanding debt
• Support with other daily/weekly/monthly sales office tasks: - 3rd party orders, invoicing & enquiries
• Keep up to date on product and promotional information

Experience/skills required

• Experience of working within a similar role
• Detailed knowledge and demonstrative experience of Customer Service Excellence
• Detailed knowledge and demonstrative experience of achieving sales and working towards key performance indicators.
• Ability to build strong and effective relationships with customers and colleagues.
• Able to show initiative and make decisions in a dynamic and fast paced environment.
• Maintain a professional attitude, demonstrating empathy, compassion and commitment when dealing with customers and colleagues
• Articulate, organised and customer focused
• Good computer skills including Microsoft Office packages (Word, Outlook, Excel)

Hours/benefits

• 37.50hrs per week Monday - Friday 08.30am -17.00pm (1hr lunch break)
• Saturday morning cover on a rota system 08.00am . 12.00pm (this is overtime paid at time and a half)
• Potential sales incentives for upselling
• 33 days holiday p.a. (including bank holidays)
• Company pension
• As an employee-owned business you can be awarded free shares based on company performance, as well as ability to purchase additional shares.
• Annual share dividend payment based on number of shares held.
• Discounts offered
• Company App, offering rewards and discounts at various outlets.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.