Customer Service Administrator

JOB TITLE: Customer Service Administrator

HOURS: 37 per week

LOCATION: Mundells, Welwyn Garden City

A fantastic opportunity has arisen for a Customer Service Administrator to join our Service and Maintenance Team within our Equipment Service. The service supplies equipment to support service users in their home to prevent hospital admission or facilitate hospital discharge. As part of the Service and Maintenance Team, you will be responsible for making sure the equipment on loan to service users is kept well maintained and functions accordingly by booking in maintenance visits. The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.

Responsibilities:

Calling service users to coordinate and schedule service appointments for their equipment, ensuring timely and efficient maintenance.

Provide exceptional customer service by promptly and courteously responding to patients enquiries and taking ownership of any issues through to completion.

Use critical thinking and problem-solving skills to identify and address equipment issues, working closely with our skilled Service and Maintenance Technicians to ensure effective resolution.

Accurately document all service appointments and repair activities on the ELMS system.

Requirements:

• Excellent communication and interpersonal skills, with a strong focus on providing outstanding customer service, preferably with experience of dealing with vulnerable members of the public.
• Empathetic and understanding of needs of older service users.
• The ability to work well under pressure and to manage your own workload.
• To be able to work effectively both independently and as part of a team.
• Proficiency in using standard office software, such as Microsoft Office.

There is no specific qualifications required for this job although either experience in service delivery or a business related qualification would be beneficial. You will be a competent administrator with experience of using Microsoft Office who is confident to be the first point of contract for Managers and possess excellent customer care skills. You will be self motivated, professional and approachable providing excellent team support and best practice at all times. You must be willing to undertake a variety of administrative tasks, operating within HCL policies and procedures.

Guidant Global is acting as an Employment Agency in relation to this vacancy.