Customer Service Administrator

Customer Service Administrator
Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.
Salary: £22,308 from April
Role: Full time. The position commences on a fixed term contract
Hours: 9am – 5:30pm (Monday to Friday)
This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.
Applicants should meet the following criteria:
Strong customer service skills
Happy working in a busy role where you will be making calls throughout the day
Good IT Skills – Word, Excel etc.
A team player
Happy working from the company office in Basingstoke 3 days a week.
Key duties & Responsibilities:
Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.
General office administration
Sending emails in a professional manner to clients and candidates
Provide a high-level of customer service at all times
Undertake all relevant training when required
Provide a professional service to candidates through verbal and written communication
Record accurate notes of all work completed on the company database
Take part in daily and weekly team meetings
Resolve compliance difficulties as they arise