Customer Service Administrator

Company Description
CML(Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!
Job Description
Due to continued growth our Telford site are now recruiting for a Customer Service Administrator to join their friendly team on a 12 month fixed term contract.
Working hours: 4 on 4 off, 6am-6pm.
Salary:
£24,834 per annum.
As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
Answering calls for both internal and external personnel.
Problem solving for client, customer and Internal departments.
Meeting customer and client expectations.
Resolving customer and client queries.
Collating accurate information for client KPI packs and internal business reporting.
Maintain a high level of customer/ client focus.
Provide various reports for clients in a timely manner.