Customer Service Administrator

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The Role:
GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.
As the first point of contact for our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Bury St Edmunds Service Administrator will include:
Processing all hire desk administration including customer and supplier queries
Managing a variety of small and national account orders in a fast-paced environment
Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
Previous experience working within a high-volume hire desk role is desirable
Excellent customer service skills with a focus on increasing sales
Effective communicato...