Customer Service Administrator

Our client is a well established manufacturing company in Redditch and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems.
The Customer Service Administrator key skills include:-

• Answer inbound calls to the business and direct them accordingly
• Organise transport and print delivery notes
• Provide cover for processing orders onto an ERP
• Respond to customer enquiries by email and telephone
• Progress orders with appropriate departments and notifying customers of their orders status.
• Respond to product information enquiries
• Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes
• Deal with return order requests and associated documentation as required
• Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Arranging for replacement products as appropriate
• Maintain thorough and accurate customer service records
• General administrative tasks on an ad-hoc basis

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The successful Customer Service Administrator will have the following skills and experience.�

• Strong customer service skills
• Numerate and literate with clear communication skills
• Time management skills
• Excellent interpersonal skills
• Listening skills
• Ability to demonstrate patience
• Attention to detail and high level of accuracy
• Effective verbal and listening communication skills
• Able to work as a team
• Ability to prioritise and work to deadlines

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This is an office based role and they are looking for someone who is looking for a long term career progression they will give you to training on all of their products and help you develop within the role.�
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If you think you have the skills and experience that my client is looking for then please click APPLY and I will be in touch soo