Customer Service Administrator Apprentice

London, United Kingdom
| Posted on 12/04/#####
Job Description – CustomerService Administrator
The Opportunity
Ourclient is recruiting for a Customer Service Administrator to join theirteam in London EC4M.
The
Level 3 BusinessAdministrator
apprenticeship
programmethat we are offering
,
will allow you to kick-start your careerin an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you withvaluable first-hand experience, knowledge, skills and qualification to helpreally drive your career forward. We are here to guide and support you everystep of the way!
The Company
We are abusy Telecoms business based in Central London - we have been trading for 30 yearsproviding Hosted Systems, Fleet Mobiles, Leased Lines and Phone Systems to awide corporate customer base.
You willbe joining a small friendly service team to support our clients. This is achallenging role, and there is a real opportunity to succeed and make adifference.
You will be expected to establish aprofessional working relationship immediately with our Sales Team andunderstand your responsibilities quickly.
The Position
Job Title:
Customer Service Administrator
Level 3 Business Administrator
18 months + EPA
Location:
London EC4M
Working Hours:
Monday to Friday9am -5pm
15,000 pa
Role and Responsibilities
The primary role ofthe Customer Service Administrator:
To provide Serviceand Sales support as detailed below. The applicant must have a strong attentionto detail and be thorough in following through with all processes, gettingconfirmation that the customer is satisfied, and all their expectations weremet.
The Customer ServiceAdministrator role will include the following duties:
·
Responding to all calls and emails from clients in atimely manner.
·
Processing all new/upgrading mobile connectionsacross different Mobile Networks and maintaining a connection tracker.
·
Troubleshooting and reaching out to network teams foradditional support.
·
Ordering stock from our suppliers, preparingdeliveries, and maintaining a stock control tracker.
·
Providing usage reports to the sales department uponrequest.
·
Follow up calls/emails to clients confirming anychanges made to the account.
Adhoc jobs such as client visits to provide tech support when necessary.
Desired Qualities,Skills and Knowledge:
·
GCSE’s(English and Math’s – decent grade).
·
Exceptionaltelephone manner and computer literacy (Microsoft office).
·
HighInterest in/understanding of tech (mobiles, IT etc.)
·
Abilityto work under pressure.
·
Organisedwith great attention to detail.
·
Excellentwritten and spoken grammar.
Eligibility Criteria
Individuals must have a valid and eligible residency status toapply for this role
.
About ITP
We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.
If this soundslike the role for you, get in touch! Once we receive your application, one ofour team will be in touch to help you with the next stage.
The ITPare working on behalf of a third party to advertise their vacancy. Bysubmitting your CV, you agree to be contacted by The ITP and your informationto be passed on to a third party.
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