Customer Service Admin

This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand. With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide. They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.
Company Overview:
Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike. From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.
Job Overview:
As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency. From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.
Salary £25-30k.
Here's what you'll be doing:

• Following up on customer feedback via email or phone calls and maintaining detailed records.
• Managing customer remedials by liaising with operations teams and ensuring timely resolution.
• Processing online refunds, credits, and payment links efficiently.
• Handling enquiries and coordinating deliveries with existing clients.
• Providing general office support, including answering phones and processing insurance claims.
• Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.

Here are the skills you'll need:

• Proven experience in a customer service or administrative role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and CRM software.
• Ability to multitask and prioritise workload effectively.

Work Permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.
Here are the benefits of this job:

• Competitive salary of £25-30k and benefits package.
• Opportunities for career development and advancement within a global organisation.
• Dynamic and collaborative work environment.
• Training and support provided to enhance your skills and knowledge.

Joining our client's team as a Admin Assistant offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide. With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.