Customer Sales Administrator

Sales advisor at Now Self Storage
Work experience 2-3 Years of relevant experience.
Salary £25,000 Basic + target related bonus = OTE £28,000
Hours Full Time 40hrs 5 days over a 7 day rotation Weekend working on a rota basis. Office Based Ross on Wye
Report To Operations Manager
Company Info Now Storage Ltd Opening in 2009, Now Storage is a family run business based in Ross on Wye. Operating from sixteen locations nationwide with further plans to expand. Our customers are at the forefront of our service; were privileged to have been providing smart, affordable and secure storage for many years. We are looking to add to our already established & knowledgeable team to ensure that we can continue to meet our aggressive future growth plans. We are looking for a Full Time General Administrative Assistant to join our close knit team working in a relaxed working environment.
We are seeking a
**Customer Sales administrator**
Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, we want to hear from you!
Responsibilities:
Client Service:
Assist existing and new clients over the phone, understand their needs and wants, and establish a good working relationship.
Respond to all client enquiries, emails, and phone calls in a timely manner.
Sales:
Maximize occupancy and economic efficiency of the storage locations, meet sales targets, and drive sales.
Make contact with local businesses and domestic customers, ensuring all enquiries and contacts are properly handled and the database is maintained.
Help achieve a high enquiry conversion, and drive to achieve the agreed targets.
Your sales strategy will be entirely driven by good customer service first and foremost.
External Sales developmen
t ad hoc based on business need:
Networking: reaching out to potential partners and building relationships. These partners are typically estate agents, removals, and property developer businesses.
Partnership Development: establishing partnerships with these businesses. This could involve setting up referral programs, joint marketing initiatives, or other collaborative efforts.
Promotion: The sales person should promote the self-storage services to these partners, ensuring they understand the benefits and can effectively refer their customers or clients.
Maintaining Relationships: Maintain the built relationships, providing excellent service to partners, addressing their concerns, and keeping them engaged.
Tracking and Analysis: The sales person should track the results of these partnerships, such as the number of referrals received, and analyse this data to improve the partnership strategy.
Requirements:
Hard Skills:
Sales Ability: This is a key requirement as the role involves selling storage units and possibly other products, e.g. parking, store-protect, add-ons.
Typing: Ability to type cleanly and at a good pace.
Microsoft Office Suite: Proficiency in Outlook, Excel, Word, PowerPoint.
Self-Storage Management Software: Familiarity with specific software used in the self-storage.
Telephone management: Demonstrate good communications skills over the phone.
Social Media: Ability to use social media platforms for marketing and customer engagement.
Data Analysis: Ability to analyse sales data and customer trends.
Google & Website Reviews : Response and requesting responses
Pricing: Update prices on site facility management product (Space manager)
Availability check: Available units report, checking the database is up to date according to the facility management product (space manager)
Soft Skills:
Customer Service Skills: Ability to interact with customers effectively and handle their storage needs.
Trustworthiness: As youll be dealing with customers personal belongings, trustworthiness is crucial.
Attention to Detail: This is important for managing inventory, maintaining the facility, and understanding customers needs.
Calm and Collected: Ability to handle stressful situations or customer complaints with grace.
Great Attitude: A positive attitude can help attract and retain customers.
Accountability: Taking responsibility for ones actions and decisions.
Other Requirements:
Study Best Practices: Sales and customer-service practices are always changing. Learn all you can.
Demonstrate initiative, creativity and problem-solving skills in a fast-paced environment
Listening Skills: Pay attention to what people say and need. The better you listen, the better youll be able to offer a good solution to your customer.
Ask Good Questions: If you ask good questions, people will feel as if you know what youre talking about.
Adhere to company policies and procedures: comply with relevant laws and regulations.
Working location:
Work in the office.
Communicate effectively with team members and managers via phone, email and chat.
If you believe you have the skills and experience to excel in this role, we would love to hear from you. Apply today and join our team!
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