Customer Representative

Customer Sales & Renewals Consultant Online

Location: Bristol - Hybrid – 1-2 days in the office

Hours: Monday – Friday either 9 am-5 pm or 10 am- 6 pm. 1 in 3 Saturdays 9-1 pm (time back in lieu)

Salary: £22,308

About the team

We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well.

About the role

• You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.


• Sharing your knowledge of our insurance products and giving interested customers real reasons to buy.


• Identifying opportunities to offer additional products and services.


• It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling, and working to targets.


• This is a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that threaten their circumstances.


• Currently our team all work remotely but we will be returning to our offices shortly and expect most staff to be working a flexible model with a mixture of office and home working.


• The full-time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9 am- 6 pm. Typically if you are opting for full-time hours, you’ll work a 7.5-hour shift with an unpaid lunch break and then one in three Saturdays between 9 am-1 pm (when you work a Saturday, you’ll get the time off in lieu).

What’s in it for you?

You can expect to receive full training and support until you’re fully competent in the role. Your training will be remote-based and some on the job – at every stage of the training, we’ll make sure you’re happy and confident with what you’ve learned.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training, we will provide valuable in-role development, and you’ll also attain accredited industry qualifications.?

What do we offer for you?

• 25 days annual leave plus Bank Holidays and the ability to buy an additional three days of holiday.


• Health Cash Plan


• A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.


• Life Assurance 4x annual salary


• Employee referral scheme


• An employee prize draws every month.


• Paid Volunteering days


• Team Social events


• Hybrid working – 1 – 2 days a week in the office.


• The chance to internally move across the multiple different brands within Markerstudy.