Customer Relationship Assistant

Customer Relationship Assistant
Fakenham, Norfolk
Salary £25,000 per annum
Office based, not hybrid or remote.
What`s also offered...
29 Days Holiday
Discounted Gym Membership
Employee Assistance Programme
On-site Parking
We're offering a competitive salary, wonderful work culture, and investment in you as a professional.
Technique Recruitment Solutions Ltd are working as a recruiter for our manufacturing client. We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager.
We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support
Role responsibilities and summary
Managing a portfolio of customers for Cash Collection and Credit Control.
Managing an internal service inbox and dealing with Customer and Internal enquiries.
Dealing with customer complaints and completing KPI information for Key Account Managers.
Running and manipulating customer reports within Excel and Power BI.
Uploading Information into Customer Portals.
Using simple KPI and KAPTA platforms for reportin...