Customer Relations Specialist

Customer Relations Specialist
Cirencester
Permanent
£26,000 - £30,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.

Main Duties – Customer Relations Specialist

• Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
• Requesting additional information when required.
• Assisting with the collation of evidence in response to queries and submitting responses.
• Attending meetings and taking minutes
• Analysing trends and identifying areas for improvement and providing management information.
• Undertaking call monitoring for training and continuous improvement.
• Ensuring that complaints processes are adhered to across the business.

The ideal candidate will be able to demonstrate the following: Customer Relations Specialist

• A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
• Able to work well as part of a small team
• Excellent communication skills with the ability to influence others
• Able to thrive in a fast paced environment with changing priorities
• The ability to work to deadlines.
• Outstanding attention to detail

What we can offer – Customer Relations Specialist

• Enhanced Pension
• Bonus scheme
• Private health cover

Please contact Anna Hinton (phone number removed) (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.