Customer Relations Executive

Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.

We are expanding our Dispensing Doctor/GP team and have the opportunity for a Customer Relations Executive to join our team.

Role and Responsibilities:

• To gain and develop new business (selling directly over the phone)


• To have responsibility for a database of existing and target customers


• To pro-actively contact existing customers to maintain and grow the business with their accounts


• To assist in resolve all customer queries, including complaints when required


• To ensure all customer enquiries are managed in a professional and timely manner


• To collaborate with various departments to seek further product information to resolve queries


• To develop a good working knowledge of the product range and industry to engage with the customer and provide an efficient front-line service


• To complete order processing


• To generate and calculate tenders for accounts


• To generate and communicate frequent offers to our target customers


• To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and performance


• To complete the monthly targets set


• To follow procedures for each task and process/request including logging, processing and progress chasing enquiries 


• To complete various department administration as required by the business

Person Specification:

• Previous Telesales experience (E)


• A proven sales record, with commitment to reach targets and deadlines (E)


• Strong commercial awareness, sound judgement and competent in making business decisions (E)


• Strong computer skills with excellent verbal & written communication skills (E)


• Good administrative and organisational skills (E)


• Pro-active, hard working with a positive can-do attitude (E)


• Can work on your own initiative as well as in team (E)


• Confident and innovative approach to work (E)


• Attention to detail and high levels of accuracy in your work (E)

Benefits:

• Opportunities for career progression with a clear commission structure


• Company socials


• Birthday club


• To be part of an exciting & growing company with a great team

Working Hours:

Monday – Friday 8:30am to 5:00pm (30 minutes break) or 8:30am to 5:30pm (1 hour break)

If you are an experienced Telesales representative and believe this role to be a good match, please apply now!