Customer Queries Advisor (secondment/fixed term)

Customer Queries Advisor (secondment/fixed term)Customer Queries Advisor (secondment/fixed term)Worsley, United Kingdom | req16884What you will enjoy doingAn exciting opportunity has arisen within our Customer Queries team at Worsley which will give you the chance to act as the first point of contact for our customer and agent queries, via phone, email & chatYou will be answering a variety of queries through different channels which will include holdings queries, invoice queries, product information requests, account structures and customer complaints within defined service levelsSupport the agent network by resolving any agent queries, placing equipment and gas orders, handling agent remuneration and setting pricesWorking as part of a team to ensure calls and emails are answered efficiently and in a timely manner is part of this role, achieving first time resolution where possibleYou will promote our digital solutions and encourage self serve to customers, including online account management, ebilling and direct debitAnd finally, you will bring pro-active query resolution including trend spotting/root cause analysis with a view to contributing to the initiation of long-term solutionsWhat makes you greatYou have an ability to sustain a high level of customer service to both internal & external customersMust be able to demonstrate a high level of communication and influencing skillsDemonstration of self-motivation and a willingness to challenge the status quo with the ability to recommend change based on experiences and customer feedbackYou have a effective time management and workload prioritisationExperience of cross functional communication at all levels of the businessAnd finally, an understanding of BOC customer base and requirements would be beneficial Why you will love working with usWe are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.What we offer you!At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.Grow to be your best and drive your career with the training and development opportunities we offer.Have we inspired you? Lets talk about itWe are an equal opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued and empowered to bring their whole selves to work every day. We are more than happy to work with you to provide reasonable adjustments to enable you to present your best self.Not sure if you fulfil the full criteria for this role? Regardless, we'd still like to hear from you! We look forward to receiving your application via our online careers site, hearing your story and getting to know you better!Your contact personAny designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.BOC Limited, a Linde company acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
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