Customer Oversight Officer

Customer Compliance Oversight Officer
About Railsr
Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies globally, working alongside brands and fintechs to power innovation.
This is an exciting space and Railsr had one of the first digitally-native products in the FinTech platform space.
Following a period of rapid growth, followed by consolidation, Railsr is returning to growth once again and
looking
to develop our product capabilities and expand our customer base. It’s an exciting time and the potential for any brand to use Railsr to power and deliver their customers’ financial experiences is enormous.
The Opportunity
This is an exciting opportunity to join our growing Customer Onboarding and Oversight Team. We are looking for experienced individuals to help us manage our current portfolio of live customers and support our mission to continually enhance our oversight and monitoring processes, for our UK customers.
Your Responsibilities:
Work closely with a senior Compliance Oversight officer to conduct monitoring and oversight
activities on a portfolio of Agent/Distributors providing assurance that controls are operating effectively, while contractual and regulatory requirements are being met.
Provide clear and concise reports on your findings, and escalate risks appropriately.
Align with senior Compliance Oversight Officer and Head of Oversight on the Supervision tasks in relation to different levels of review or action plans prepared for Agents/Distributors depending on the risk level.
Using your knowledge and relationship with the client, provide recommendations that are pragmatic and address the root causes of the underlying issues identified .
Analysing data, maintaining central records, and producing reports to ensure effective compliance oversight.
Responsible for supporting the completion of internal investigations as directed by the senior Oversight Officer of Head of Oversight ensuring they are dealt with diligently, fairly and consistently, providing accurate and full detail to allow management to fully consider the matter and make informed decisions.
Keeping abreast of legal, regulatory, statutory, and internal requirements, as well as compliance control techniques (incident management, etc) and horizon scanning and pass on this information to your clients
Provide input to ensure Compliance and Quality Assurance Frameworks are updated to reflect any changes to contracts, guidance or as part of compliance monitoring and/or external audit findings and improvement activities.
Provide feedback and input on the improvement of existing Onboarding and Due Diligence processes to mitigate future risk.
Evaluate the design, operational effectiveness and efficiency of processes, internal control systems and risk management activities.
Act as the ‘compliance relationship point’ for your portfolio of clients.
Present any requested control changes, restrictions of other oversight related matters concerning your clients to the Customer Committee as required
Your Profile
Attitude & Behaviours
You have great interpersonal skills and are able to quickly build strong relationships with clients
You are able to work autonomously, researching and gaining an understanding of new areas.
Ability to interpret audit findings and communicate them in an effective manner to facilitate remediation where required.
You have the ability to influence stakeholders to agree and drive actions to completion.
Strong analytical mindset that can be applied to the effective use of MI tools and the subsequent interpretation of data and problem solving.
You
understand different ways of working / processes and the curiosity to challenge and improve ways of working.
You are able to work effectively in a fast-paced environment and multitask.
Skills & Experience
Experience of working within a vibrant and productive Compliance, Audit and Quality Assurance/Control environment.
Understanding of UK regulations covering EMI, agents, anti-money laundering, fraud,terrorist financing, conduct, consumer duty and governance.
Broad experience of compliance and/or audit, including risk based methodologies, risk assessment, risk,management, controls, control effectiveness, and industry good practice.
Excellent working knowledge of FCA, and KYB/KYC requirements.
Experience in planning and implementing compliance and/or
audit action
plans.
What we can offer you:
Purpose - Help make amazing embedded finance experiences accessible to everyone and transform global financial services.
Career - Build your career in an innovative, adventurous and inclusive environment where everyone has the opportunity to make a difference and develop their skills.
Reward - Competitive remuneration package with generous benefits and the potential to be rewarded with equity.
People - Work with talented, passionate and supportive people from all over the world in a flexible, hybrid environment with trust and mutual respect at its heart.
Our Values
The environment at Railsr is fast-paced, exciting, and dynamic, underpinned by a clear set of values that drive a healthy and successful culture.
Ambition - for our company, colleagues and ourselves and the freedom and expectation to own it.
Trust - which we give freely and expect in return.
Curiosity - with our minds open to fresh thinking in the constant pursuit of improvement.
Customer Obsession - ensuring that everything we do is with the customer in mind, we succeed when they succeed.
If you are eager to join a fast-paced, collaborative and inclusive company and contribute to shaping its future, this is the role for you to make a difference.
Diversity, Inclusion & Belonging
Our global team is amazing, with over 150 colleagues spread across multiple countries and more than 30 languages spoken, – they bring great ideas, drive new plans and help make Railsr a fantastic place to work, We’re proud of how well our diverse mix of people collaborate and are fully committed to continuing to make diversity, equity and inclusion part of everything we do. Railsr is an equal opportunities employer and we actively encourage all applications, particularly those from under-represented groups.
Please let us know if there is any support we can provide to ensure Railsr’s recruitment process is fully accessible to you. You can contact us on ##### to discuss specific requirements.
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