Customer Operations Director (Remote)

Customer Operations Director | Kody | UKCompany OverviewKody is a fast-growing Fintechspecialising in bringing online payments and better financial services tobrick and mortar businesses.Position OverviewWe are seeking a detail-orientedand proactive Client Operations Manager to join our dynamic Operationsteam. The ideal candidate will be responsible for ensuring smoothoperations and exceptional customer service for our clients. This role... Position OverviewWe are seeking a detail-orientedand proactive Client Operations Manager to join our dynamic Operationsteam. The ideal candidate will be responsible for ensuring smoothoperations and exceptional customer service for our clients. This rolerequires a combination of analytical skills, communication abilities, and adedication to providing top-notch support to our valued clients.Competitive salary and benefits packageWe’re a fast growing, exciting company within a rapidlydeveloping industry. You’ll be surrounded by super ambitiousindividuals who think really big.Remote-firstCareer growth and development opportunities in a rapidly expandingcompany.A collaborative and inclusive work environment where your contributionsare valued and recognized.Annual £1,000 learning and development allowance on training relatedto your role£200 to spend on your home office set-up (excluding your laptop,monitor, etc which are already part of the job. This allowance is formaking your workplace comfy)Every year you’ll get 25 days of holiday leave plus an extra dayof leave for life events like your birthday or getting marriedEnhanced parental leave once you reach a year of service Client Support: Serve as the primary point of contactfor client inquiries, providing timely and accurate responses. Issue Resolution: Investigate and resolve clientissues, escalating complex matters to the appropriate team members whennecessary and ensuring prompt resolution. Onboarding Assistance: Assist clients with theonboarding process, guiding them through the setup and implementation ofour payment solutions, and addressing any technical or operationalchallenges. Training and Education: Conduct training sessions andprovide educational resources to clients to ensure they fully understandour products and services, empowering them to utilise our platformeffectively. Documentation and Reporting: Maintain a comprehensiverecord of client interactions, including inquiries, resolutions andfeedback. Generate reports on client activity and trends to informdecision-making and improve processes. Relationship Management: Cultivate strongrelationships with clients, understanding their unique needs andpreferences, and proactively identifying opportunities to enhance theirexperience with our company. Process Improvement: Collaborate withcross-functional teams to identify areas for operational improvement andimplement solutions to streamline processes and enhance efficiency. Compliance and Risk Management: Ensure compliancewith regulatory requirements and internal policies, mitigating risk byadhering to established procedures and protocols.Requirements2-3 years experience in Customer Success, Account Management orCustomer Operations preferred.Strong interpersonal skills with the ability to communicate effectivelyand build rapport with clients and internal stakeholdersExcellent problem solving abilities, with a keen attention to detailand a proactive approach to resolving issuesProficiency in Google WorkSpace / Microsoft and experience with CRMsoftware (HubSpot preferred)Ability to thrive in a fast-paced, dynamic environment and adapt tochanging prioritiesA commitment to delivering exceptional service and exceeding clientexpectations.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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