Customer Operations Administrator

About the roleOur Customer Operations team is hiring for a Customer Operations Administrator. This is a brand new, integral role, sitting as part of our Customer Operations team. You will provide crucial support to the functioning of our Customer Operations team including the processing of enquiries key to meeting our obligations surrounding compliance, financial reconciliation and customer renewals. What you'll get up to: Maintain customer databases and records, ensuring accuracy and completeness. Generate reports on customer interactions, order status, and other relevant metrics as required. Assist in documentation and record-keeping tasks, including filing, data entry, and archiving.
Collaborate closely with other departments such as sales, marketing, and finance to ensure seamless communication and alignment on customer-related activities. Provide support to other team members as needed, fostering a collaborative and supportive work environment.
Identify opportunities for process improvements within the customer operations department and contribute ideas for enhancing efficiency and customer satisfaction. Participate in team meetings and discussions to share insights and best practices. About you: Previous experience in a customer service or administrative role preferred. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy in data entry and record-keeping. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Adept in technology (various systems will be used). Positive attitude, problem-solving skills, and a customer-focused mindset. In return, we offer you: A competitive salary and the ability to grow your career at the UK’s leading Insurtech
An amazing team and founders, supportive board and investors
25 days holiday - so there’s plenty of time for work, rest and play
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Great pension (up to 10% on top of your salary)
Full access toSpill, our mental health platform
Cycle to work scheme
Latest Apple tech gear & everything you need to be set up for success
Fun, modern and informal office environment with regular team social events ️ Central London location
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