Customer Operations/1st line Support Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your problem-solving skills shine?If so, this full time, office based role in customer support and operations could be for you!My client have been proudly delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Their growth plans are ambitious, and their customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. The primary function of the role is to process existing client requests for mid-contract changes, including issuing new contracts and addendums in a timely response, and provide a 1st line customer support function to their customers.About You:
Previous experience of delivering to targets; with a background in customer service, support, or retention, ideally around 5yrs.Passion for delivering exceptional service to customers and colleagues.Motivated and resilient, adaptable, strong organisational skills with the ability to multi-task/prioritise appropriately.Ability to build great relationships and rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication.Natural problem solver and decision-making skills.High level of attention to detail and commitment to quality.Can-do attitude.Computer literacy, including strong knowledge of Word, Outlook, and Excel.Previous experience of working with CRMs advantageous.
A great salary and benefits package including Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts is available.Please apply to Emma Baylis now at Select!
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