Customer Marketing Consultant

Due to company growth, we're recruiting a Customer Marketing Consultant to provide support on an interim basis to both the Head of Marketing and Senior Engagement Manager.The ideal candidate will have a proven track record of leading teams and developing talent, engaging and influencing at all levels of the business, positively challenging the status quo with a proactive / solution orientated mindset, turning insight into action and creating a clear link between Marketing inputs and team outputs that deliver both customer and commercial benefit.What does the job involve?Deliver key customer programmes for Customer Marketing to the highest standard, on time and within budgetCommercial acumen - Evidence based strategy, planning and implementationStrong stakeholder engagement within and across teams, at all levels of the business Engaging suppliers / in house insight teams to generate insight / trends on consumers, competitors and the market through research / analysisWorking with media and creative agencies to deliver engaging and disruptive communications that support right message to the right customer at the right timeCommissioning and leveraging insight to inform effective strategy and actionable plans across the complete customer lifecycle, at scale, to deliver positive outcomes for our customers and our businessDelivering effective customer communications in a heavily regulated and competitive industry Best in class, insight led creative and customer commsDesign and deliver test-measure-learn to embed continuous cycle of improvementTrack, monitor within and post campaign implementation providing analysis to inform recommendations for further optimisation across the customer lifecycleCommunicating outputs as they align with key marketing metrics to demonstrate the value add of the team – across all areas of the businessAbout us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 480,000 customers using our award-winning platform propositions to manage assets totalling more than £75.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1200 employees and have been named one of the UK's 'Best 100 Companies to Work For’ forfive consecutive years.What we offer:Casual dress codeAJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
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