Customer Liaison Executive

Customer Liaison Executive | Chester | £23-£25k
Adaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Liaison Executive role within a fast-paced business based in Chester.
Open to candidates who have a strong work ethic and have experience within the travel industry.
This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.
Package:
£23-£25k
FULL-TIME 37.5-hour week
Varied shift patterns Monday- Sunday
22 days holiday plus BHs
Enhanced Company Benefits Package including holiday discounts.
Job Duties:
As a customer Liaison Executive, you will prioritise and action E-mails effectively.
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings.
Effectively manage and resolve escalated issues.
Manage and resolve customer queries, primarily land queries.
Crisis situations report
Fulfil any critical support as directed by Manager.
Handle incoming calls from Agents regarding documentation and Admin queries.
Investigate booking anomalies and irregularities.
Ensure telephone enquiries are dealt with in a helpful and precise manner.
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