Customer Interface Planner

Our client is a leading provider of products to the automotive sector and other industries. They currently employ around 100,000 people across 30 countries and their UK head office is based in North Staffordshire.

They are currently seeking a Customer Interface Planner to support the day to day management of customer service for specifice major customers.

Main Duties

• Co-ordinate day to day operations between the Distribution Centre, customers, production facilities and third party logistics.


• Processe customer orders on behalf of the production facilities for selected customers.


• Analyse customer schedules against agreed contracts


• Negotiate potential solutions for any deviations of schedules


• Monitor availability of required finished goods and escalate emergency measures if required


• Support implementation of customers terms, conditions and standards, including customer specific processes


• Monitor actual costs & implement actions to reach costs targets


• Monitor customer satisfaction and coordinate actions in case of deviations

Requirements

• Ideally educated to A Level or equivalent in a relevant discipline


• Customer service or planning experience ideally within a manufacturing industry


• Proven experience of building and maintaining excellent relationships with customers


• Able to working in a high pressure environment with tight deadlines


• Excellent IT skills especially use of Excel. Knowledge of SAP advantageous


• Self-starter, able to take initiative and be proactive


• Flexible


• Prepared to travel to customer sites both within the UK  and overseas

Attractive benefits are on offer including 34 days annual holiday, annual bonus, generous pension contributions and healthcare plan.