Customer Insight Manager

Job Description
CUSTOMER INSIGHT MANAGER
BIRMINGHAM
£50,000-£55,000 +BONUS +BENEFITS
THE COMPANY
A global retail bank is seeking a Customer Insight Manager to work in the analytics team and provide actionable insights. The role sits the customer insight team and focuses on customer analytics, you will manage a team of 1 with opportunities to take on a larger team in the future. This is a great opportunity for someone to get upskilled in Python as you will be using this for segmentations, LVM projects but don't need prior experience in this tool.
THE ROLE
As a Customer Insight Manager, some of your main responsibilities will be:
Analyse overall product performance and suggest ways of improvement
Looking at changing finances to target customer better
Be hands on with customer segmentations and predicting customer churn
Communicate with board-level stakeholders and take ownership of projects
Manage 1 data analyst whilst remaining hands on with the data analysis
YOUR SKILLS AND EXPERIENCE
A successful Customer Insight Manager will have:
Commercial experience working in the finance sector will be hugely advantageous.
Management experience is also ideal.
Experience working in the commercial environment with SQL and Tableau is a must.
Experience working with Python is ideal but not required.
Educated to a degree level or above in a STEM subject.
THE BENEFITS
A salary of £50,000-£55,000.
Comprehensive bonus and benefits package.
A great work environment.
WFH 3 days a week
HOW TO APPLY
Please register your interest by sending your CV to Lydia via the apply link on this page.