Customer Insight Manager

Are you an experienced Customer Insight Manager with the ability to astutely analyse and report on findings to drive strategic decisions and reach a solution? The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers.Job Title: Customer Insight (Resolution) ManagerSalary: £42,000 - £44,000 per annumLocation: BracknellContract: Permanent, full-timeKey Responsibilities:Manage the complaints-handling department to ensure prompt response to customer queries and effective resolution strategiesHave a hands-on approach to support your team with escalated customer complaintsUtilise a variety of data sources, including market research, customer feedback, and internal data, to identify trends and patterns in customer complaintsConduct thorough reviews of complaints with relevant departments to identify root causes and implement proactive solutionsPresent findings and recommendations to senior leadership to be further analysedEnhance and streamline the complaints process, utilising technology to gather customer feedback and optimise their experiencesProvide comprehensive training and support to both the team and other departments to elevate complaint management practicesWhat we are looking forExperience working in a customer insight positionEffective and professional complaint handling skillsGood people and workload management skillsAbility to analyse and present dataConfident user of Microsoft ExcelProblem solver and decision makerExcellent customer serviceHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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