Customer Insight Manager (CX)

CUSTOMER INSIGHT MANAGER (CX)
UP TO £60,000, BONUS, HYBRID WORKING
WEST LONDON BASED
We're working with one of the UK's leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one of their strongest financial years ever, this is a great time to join the organisation and work across a mixture of exciting projects!
THE ROLE:
The Customer Insight Manager will have the following responsibilities:
Deliver insights to senior stakeholders
Work across both quant and qual research projects
Using research and insight to help inform overall business and brand strategy
Collaborate with the wider teams in the business to support with business insights
Support with ad-hoc projects
Mentor junior members of the team
Manage internal and external stakeholder relationships, including agencies
YOUR SKILLS AND EXPERIENCE:
The ideal Customer Insight Manager will have:
Knowledgeable with quant and qual methodologies
Great communication skills
Comfortable presenting to senior stakeholders
Being able to tell a story using data
Experience managing projects from end to end
Experience with CX projects is advantageous but not essential
THE BENEFITS:
A salary up to 60k
Bonus
Pension
25 holiday days
Other company-related discounts and benefits
Hybrid working