Customer Implementation Consultant

At Deputy we’re on a mission to change the way the world works and we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with our longer term vision to enable thriving workplaces in every community.Deputy is a SaaS workforce management company designed to simplify employee scheduling, time and attendance tracking, and task management for businesses. We are headquartered in Sydney (AU) and San Francisco (USA), with offices in Melbourne (AU), and London (UK). We’ve helped employers across all industries in 70+ countries optimize their workforce and improve operational efficiency. As a fast-growing tech company, Deputy offers an exciting and dynamic work environment with opportunities for career growth and development.Currently, our employees work in a hybrid world with a flexible office space in London.You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.Key Responsibilities:Manage the end-to-end delivery and implementation of complex projects for Deputy’s largest enterprise customersAct as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation processValidate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholdersDefine and communicate project plans with clearly defined timelines and deliverablesCollaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirementsEngage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelinesInterpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performanceProactively communicate with internal and external stakeholders regarding status updates, risks, and overall project healthTake a train-the-trainer approach, equipping customer with training sessions and materials to insure continued successCollaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term supportQualifications:Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagramsMust have strong understanding of and experience with implementation cycles for both internally and externally managed initiativesSolid history of establishing and meeting work schedules with limited time frames and under tight deadlinesAbility to understand and relate to both technical and non-technical project team membersExperience with enterprise SaaS applications3-5 Years of professional experience in delivery, implementation, or project managementEmployee Perks- Highly collaborative working environment- Flexible co-working space in central London at Uncommon Liverpool St- Free happy hours, afternoon tea, networking, and professional events- Employee stock ownership from Day 1- Employee pension matching programme- Private health and dental insurance- Paid parental leave to support you and your family- Flexible holiday time, including 2 celebration days per year for those special moments- Work from home stipend to help you get set up and succeed from homeLearn More About DeputyDeputy Linkedin PageDeputy InstagramThe Bay Area's Top WorkplacesOpen the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, DeputyInternational Shift Worker SundayCustomer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibilityBest Employee Scheduling Software 2023 (Forbes Advisor)Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEOCustomer Reviews - GetApp and G2CrowdDeputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.#LI-Hybrid
#J-18808-Ljbffr