Customer Experience Team Leader

Job Type:
PermanentJob DescriptionThe Client:An award-winning and recognised Manufacturer based in the West Midlands.They are well established and backed by a $multi billion Fortune 500 company. There is R&D based in the USA and Manufacturing sites across Canada, UK, India and China. In the UK they have 300 employees.The Opportunity:For this Customer Service Team Leader, you will lead a small team in managing sales order processing activities and a small proportion of credit control for UK and overseas.Some of the key responsibilities for this successful individual would be but no limited to:You will lead and motivate a team to achieve their goals. Participating in regular team meetings and training to improve job performance and customer service skills.Be actively involved in eliminating the company's outstanding balances, and receivables as well as the sales interface between warehouse operations, factory, and finance departments.Oversee sales order processing for both UK and International sales orders.Ensure accuracy and efficiency in order processing, from initiation to fulfilment.Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments.Lead and manage the customer service team to ensure effective credit management.Engage with UK and International customers via phone, email, or chat to schedule field service bookings.Oversee customer inquiries, concerns, and feedback, ensuring a positive customer experience.Manage the aged debt for UK and Ireland receivables. Developing and execute plans to reduce outstanding aged debt balances.Oversee monthly reports to ensure compliance with VAT and International Shipping processes.Prepare monthly sales forecasting reports.Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement.The Candidate:The successful Customer Experience Team Leader will be/have:You will have proven Team Leader experienceExperience covering Export admin, Shipping/Logistics would be great, however we are assessing people on a case by case basisSales admin and overseeing some credit control would be nice, but some elements of the position can be trainedExcellent communication and interpersonal abilities.Ability to lead and motivate a team to achieve performance goals.Able to use Microsoft Office and CRM software would be niceStrong organisational and multitasking skillsAbility to work well in a team environment and independently£competitive basic salaryA great working environment at their centrally located head officeHybrid setting - (Tuesday - Thursday after probationary period)Free breakfasts, fresh fruit and tea & coffeePension to help you save for the futureRegular team social eventsTraining & developmentCompany pensionFree parkingOn-site parkingPlease contact for a confidential discussionWe currently have 9,522 live graduate jobs and we're adding more all the time.
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