Customer Experience Specialist (Maternity Cover)

Job Description
We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.
Key Responsibilities
· Ensure the accuracy and efficiency of customer orders in the ERP system.
· Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.
· Provide support to Logistics in creating necessary documents for shipments.
· Address and resolve customer inquiries, issues, returns, and complaints promptly.
· Participate in the rotation for after-hours coverage to address supply issues.
· Maintain integrity and accuracy of customer data within the ERP system.
· Conduct integrity testing for system upgrades or fixes.
· Complete all required training within the allotted timeframe.
· Act as a backup for other Customer Experience Specialists as needed.
· Adhere to company quality policy and compliance programs in all duties performed.
Key Skills and Requirements:
· Proficient in MS Word, Excel, Outlook, and SharePoint.
· Familiarity with corporate enterprise systems, particularly SAP.
· Excellent verbal and written communication skills.
· Strong ability to work within established business systems.
· Understanding of compliance laws and documentation.
· Ability to build and maintain internal and external business relationships.
· Capacity to manage customer requirements independently.
· Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.
· Minimal travel required.
Education and Experience:
· Associate degree or equivalent work experience (4 years) and at least 3 years related job experience.
Language Skills:
English (Required)
German (Desirable)
French (Desirable)
Note:
This position is for maternity cover and has a fixed duration.
SI Group is an equal opportunity employer committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.