Customer Experience Officer

Community Development | Perth Metropolitan Customer Experience OfficerAbout Us Community Development DirectorateThe City’s Community Development Directorate provides abroad range of facilities, services, projects, and events thatdirectly impact the daily lives of our 224,000 residents andvisitors.The Directorate works to develop safe and vibrant places anddeliver services and facilities to support a community that ishealthy, welcoming and thriving.About the PositionOur Customer and Communications team drivesinnovation and delivers results that delight customers. Leading thestrategic management of marketing and communications, communityengagement, place engagement, a fantastic range of events, theCity’s digital transformation and customer experience.Our team are currently seeking expressions of interest for acustomer-focused and energetic team players who thrives on workingin a fast-paced environment.In this position you will play a key role in providing efficientand high-quality customer service to the City’s community,visitors, and internal stakeholders.Reporting to the Team Leader Customer Experience, your primaryresponsibility will be serving as the City’s first point ofcontact through varying channels of choice inclusive of FrontCounter, Contact Centre and Digital, offering information on theCity’s diverse range of services to an elevatedstandard. About YouIf you think you’ve got what it takes, and you share ourcommitment to driving excellent customer outcomes, you will be ableto demonstrate the below criteria:Previous experience in a similar role managing customerenquiries in an efficient responsive manner.A professional telephone manner.Demonstrated initiative and problem-solving skills.Ability to quickly adapt to new systems andprocesses. Ability to display tact, diplomacy, discretion, andintegrity in dealing with confidential, sensitive, or urgentmatters.Previous experience using a relationship management systemsuch as Salesforce.For further information, please refer to the positiondescription. What We OfferThe City offers some great benefits including flexibility inwhen and where you work to ensure a work-life balance. You willalso enjoy a range of other benefits including:Free parking and easy public transport accessFree onsite fitness facilities and end of journeyfacilitiesSuperannuation matching of up to 6%Professional development opportunities, including training,memberships, and study assistanceExcellent leave entitlements including annual leave loadingand the ability to purchase up to an additional 4 weeks’annual leave per year50% discount on gym memberships at our Stirling leisurecentres – only applicable for perm/fixed-termemployeesAmazing in-house employee canteenUp to 10 weeks paid parental leaveEmployee health and wellness program and initiativesincluding yearly flu vaccinationsAccess to our Employee Assistance Program (EAP) for you andyour familyGenerous study assistanceActive social clubEmployee recognition programNovated Leasing (where applicable)This position is a Level 4 Inside Workforce Agreementposition s
whichattracts a salary from $65,181 – $68,612 gross per annum plussuperannuation pending the 4.5% Inside Workforce Agreementincrease. To be eligible to work for us, you need to provide, orhave ability obtain a:A copy of Australian driving licenceNational Police Clearance (valid within the last 3months)Pre-Employment Medical and DAS clearanceThe right to work in AustraliaMore about the CityThe City of Stirling is a diverse and thriving local governmentin Western Australia, with over 223,000 residents, spanning 30suburbs, the City is a cosmopolitan, multicultural, and economichub.With over 1,400 employees, the City embraces its diverseworkforce by supporting work-life balance and offeringopportunities for progression and development. Here at City ofStirling we celebrate and support inclusion and diversity.We acknowledge the traditional custodians of the City ofStirling, the Wadjak People of the Nyoongar Nation, and theAboriginal and Torres Strait Islander peoples of Australia. We willact with compassion and respect towards all people and value peopleof all abilities, ages, religions, faiths, sexualities, genderidentity and cultural backgrounds.If you’re interested in this position, we want to hearfrom you so click ‘Apply’ now. If youhave any questions about the position, please contact DijanaMiloseski (08) ##### #####.Please be aware that we may commence interviewing of candidatesimmediately. We encourage you to apply now.
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