Customer Experience Executive (Exams)

Hours:
35 hours per week, Monday – Friday, plus7 -10 weekend exam sessions per year (paid additionally at test day rates)
Closing Date:
12:00pm
26
th
December
(we may close the role earlier if a successful appointment is made before this date)
Reporting to
: Customer Experience Supervisor
To Apply:
Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to
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About International House
International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes. Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation.
Role requirements:
This exciting and varied role will entail working closely with and support the Exams Experience Supervisor and wider exams department
to help ensure the smooth running of the Exams Centre. In addition the postholder will respond to candidate queries by phone, email and face to face, process payments, log stock usage and assist with candidate complaints.
The role holder will also support with processing applications using exam registration systems, taking and recording payments, as well as assess and process ID and verification documents. Furthermore the post holder will check and log live test materials and work with the Support Staff Manager to arrange test day staff training and input sessions.
Finally the role holder will collect and prepare examiner samples for monitoring, alongside prepare review packs for examiners and assist with support staff performance reviews and tracking.
To access the job description for the role, please click here .
Person specification:
Our ideal candidate will:
Excellent organisational and time management skills
Experience in following stringent systems and processes
Excellent interpersonal and communication skills
Ability to work unsupervised and demonstrate awareness of when to refer complex matters to senior staff
Demonstrable ability to use different IT packages confidently and competently
Ability to work quickly and accurately with basic numerical information and financial records
Ability to prioritise work and work effectively under pressure
Ability to work flexibly as part of a small team
A commitment to acting in the best interests of the staff, candidates and test center at all time
The Following Skills and Experience Are Desirable:
Experience working within an exams environment
Experience
of working with clients in an international context
What we can offer:
30 days annual leave (plus 8 bank holidays, pro-rata for part-time employees)
Occasional Hybrid working
Access to Togetherall
Corporate discounted cash health plan, with additional Perkbox benefits
Training and growth opportunities
Free language training for IH courses Please take a moment to familiarize yourself with our exams department by visiting our website. During the interview stage, we will ask you to share your understanding of our department’s responsibilities. Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IHLondon.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London’s Values:
Ethical
,
Inclusive
,
Innovative
,
Passionate
,
Professional We are always happy to help you. Contact our team who can speak many languages.
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