Customer Experience Assistant (Receptionist)

Located in the heart of Clerkenwell, the FBC workspaces are set in a former 1930’s printworks, adding quirky elements of design and personality to our offices. Built by entrepreneurs, for entrepreneurs, we have helped a variety of diverse and interesting businesses grow and flourish over the years.
The positionwill report directly to the Building Manager. At FBC Clerkenwell, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome.
Oxford Innovation Space’s Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage over thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.
That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile.Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.
We are flexible in our approach to this recruitment and open to discussing working hours at interview stage. Whether that be full time, part-time/job share.
What will you do?
There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:
Be the first and last point of contact for our customers and their guests
Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
Responsible for opening the centre in the morning and closing the centre at the end of the day
Manage keys and passes (activation/ deactivation) for customers
Handle all daily incoming and outgoing mail for customers
Answer all incoming questions and requests via phone, email or at reception
Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
Support the Community Manager with event planning and hosting
Monitor the meeting room agenda and act as a host for our coffee morning and external events
Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online
Ensuring all centre equipment is in good working order – including for example, printers, photocopiers and AV
Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
Record any chargeable ad hoc services customers or their guests need
Support our customers with tasks varying from arranging a courier and taxi, print jobs, ordering office supplies and welcoming visitors.
Maintaining tidiness of the community areas in the centre
Support customers with local area knowledge – restaurants, bars, events etc…
Act as back up for the Building Manager and Community Manager for all kinds of administrative tasks
Help us with your ideas on how we can keep improving our services
What are you like?
A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
Pro-active
Great IT skill with experience of using a range of technology
Conscientious and efficient with an eye for detail and pride in their work
Great as part of a team as well as working on their own when the need arises
Flexible – willing to do what it takes to make the centre a success
What’s in it for you?
Salary of £25,642.50 per annum
25 days’ holiday plus Bank Holidays
Flexible benefits package comprising:
Contributory pension
Ability to increase or decrease amount of annual leave
Ability to increase or decrease amount of life assurance cover
Private medical and dental insurance and health screening
Electric vehicles scheme with Octopus
Bicycle purchase
Charitable Giving
We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.
We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career.
If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply’ today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you!
We are an equal opportunities employer and welcome applications from all backgrounds.
We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
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