Customer Experience Advisor

• Chesterfield
• Customer Experience Advisor
• Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch

Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.

Responsibilities of the Customer Experience Advisor:

• Serve as the primary point of contact for customers requiring second-level support
• Effectively resolve customer queries using internal processes and maintain a high standard of service
• Offer professional, thorough, and accurate support to internal departments regarding customer queries
• Escalate queries to management where necessary
• Maintaining an accurate customer database 

Necessary experience of the Customer Experience Advisor:

• Possess excellent communication skills, both written and verbal
• Demonstrated experience in a fast paced, customer environment
• Able to work under pressure
• Efficient organisational skills

If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.