Customer Experience Advisor (Hybrid)

Customer Experience Advisor (Hybrid)£23,400 Perm #INDCBLocation: SkiptonHours: FT 37.5hrsThe CompanyAre you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth.The Role
* Develop a thorough understanding of the company's financial products, services, policies, and procedures.
* Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.
* Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.
* Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.
* Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.
* Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.The Candidate
* Ability to empathize with vulnerable individuals and understand their unique needs and concerns.
* Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.
* Ability to provide reassurance and support through attentive listening and acknowledgment.
* Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.
* Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers
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