Customer Experience Advisor (Hybrid)

Customer Experience Advisor (Hybrid)

�23,400 Perm #INDCB

Location: Skipton

Hours: FT 37.5hrs

The Company

Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth.

The Role

• Develop a thorough understanding of the company's financial products, services, policies, and procedures.


• Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.


• Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.


• Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.


• Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.


• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.

The Candidate

• Ability to empathize with vulnerable individuals and understand their unique needs and concerns.


• Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.


• Ability to provide reassurance and support through attentive listening and acknowledgment.


• Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.


• Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers.