Customer Excellence Advisor - Watford

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locations
Watford Croxley Green Business Park
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
105135
End DateThursday 09 May 2024Salary Range£33,982 - £35,770 We support flexible working – click here for more information on flexible working options
Flexible Working OptionsFlexibility in when hours are workedJob Description SummaryBased in WatfordJob DescriptionJOB TITLE: Customer Excellence Advisor SALARY: £33,982LOCATION(S):
Watford HOURS: Full-timeWORKING PATTERN:
For the first 6 months you will be in office for 5 days a week, and then move to hybrid, with threee days per week at the Watford office. About this OpportunityResponsible for supporting ADMs and their customers as an office based dedicated point of contact. Utilising their relationship skills and extensive knowledge to exceed our customer expectations. Maximising on proactive service delivery and value add solutions. Owning complex and sensitive situations.About usWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information www.tuskerdirect.com What you’ll needAssisting with the post implementation stage of an accounts life, ensuring the Tusker processes are embedded in a way which is positive and efficient for both Tusker and the employer.Building and maintaining strong, professional relationships with colleagues and customers (particularly solid relationships with ADMS, Resolutions, Line Manager, other teams and other team Supervisors)Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a taskRespond to all interactions articulately and professionally, providing all the information required first time and ensure information is accurate and kept up to dateIs flexible to take on bespoke and ad hoc on tasks allocated by Line ManagerTake time to understand the customer’s needs, looking for the root cause and using each opportunity to explain, educate, and champion improvements.And any experience of these would be really usefulExcellent verbal and written communication skillsProactively looks for how to do the best job and especially asking questions about context and impactManages self with strong organisational and time management skills, and the ability to be flexible and prioritise to meet varied business pressuresConfident in handling extremely difficult or sensitive situationsThrives when working as part of a teamHigh accuracy levels and attention to detail About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes• A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 24 days’ holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
About UsFor over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs. For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches. Our CultureWhat Do Our Colleagues Think It's Like To Work Here?
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