Customer Engagement Officer

Vanrath are pleased to be working with a well-established company in Belfast on the recruitment of a Customer Engagement Officer on a interim basis. What's in it for you?Exciting Customer facing role.£28,750Full time 8:30am to 5pm, one weekend in 4Approx 9 month interim positionFree secure car parkingCompany Sick Pay schemeFully paid uniformEmployee assistance programme with emotional, financial, and legal supportAccess to Private GP ServiceEye Care SchemeHigh Street Discount SchemeCompany paid social events.About your next employer
As a Customer Engagement Officer, you will play a key role within the communications team and a vital touchpoint for customer engagement across the business. You will be responsible for managing all customer queries, requests, as well as complaints across all appropriate channels. The successful candidate must always show a high level of professionalism and customer service. A large part of the role will include interaction with guests via the customer service system, telephone, email and web chat. Primarily you will work Monday to Friday, as well as one weekend in four. What you'll doPrioritise and process all customer queries and requests submitted by telephone, email, live chat or instant messageInvestigate and resolve customer complaints quickly and patiently within agreed timelines.Work with our booking system to support customers to purchase tickets and gift cards, amend their bookings and request additional support for their visit.Monitor and respond to online reviews in line with SOPsMaintaining robust and accurate customer service records for all enquiries and requests through our customer engagement platformAssist other administrative duties as required.To undertake such other relevant duties as may from time to time be required. About you Essential:A minimum of 5 GCSE's or equivalent (Grades A-C including English and Maths)Previous experience in busy customer engagement role using multiple channels including telephone, email, live chat, or instant message.Previous experience using an online customer engagement system or CRM to track and monitor customer enquiries and feedbackProven experience of providing exceptional levels of customer service to a diverse audience across multiple channelsExcellent communication and interpersonal skills with an ability to communicate effectively at all levels, both internally and externally to the organisation Desirable:Knowledge of the Belfast tourism industryExperience of using an online booking systemTo apply today contact Leanne Garrett in the strictest confidence.
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