Customer Engagement Manager

Location:�Birmingham, UK

Salary:��37,687 per annum, plus �1,680 car allowance

Our client is seeking a vibrant and proactive individual to fill the role of Customer Engagement Manager. This pivotal position requires someone with a passion for fostering community engagement, collecting and analyzing feedback, and championing the needs of our residents and customers. If you're ready to take on new challenges in a dynamic organization, we want to hear from you.

About Us:�Our client is a leading provider of housing, care, and support services. Based in Birmingham, their mission is to build resilient and engaged communities where everyone feels empowered and included.

Key Responsibilities:

• Lead the Resident, Customer, and Community Inclusion Team to deliver comprehensive engagement programs across their housing, care, and support services.


• Stay abreast of housing legislation, regulatory requirements, and industry best practices related to customer engagement.


• Collaborate with stakeholders and residents to develop projects aimed at improving communities, while identifying and securing funding opportunities.


• Oversee a team dedicated to early intervention, engagement, and community safety initiatives.


• Provide regular performance reports and monitor progress against key performance indicators.


• Ensure the health, wellbeing, and safety of vulnerable individuals in accordance with safeguarding policies and procedures.

Requirements:

• Proven experience in customer engagement or community development roles.


• Strong knowledge of housing legislation and regulatory frameworks.


• Excellent communication and interpersonal skills.


• Ability to lead and motivate a team to achieve objectives.


• A proactive approach to identifying and implementing innovative engagement strategies.

Benefits:

• 34 days annual leave, with the option to purchase up to 5 additional days


• Birthday leave


• New Home leave


• Life assurance (3 x salary)


• Employee Assistance Programme


• Employee Wellbeing Programme


• Flexible working options

If you're ready to make a positive impact and contribute to our vision of vibrant, inclusive communities, apply now to join our client as our Customer Engagement Manager.