Customer Contact Officer

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment with a view of going permanent. This role has an immediate start paying �12.00ph initially, rising to �13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.

What will you be doing as a Customer Contact Officer?

• Being the first point of contact for all customers in relation to housing repairs
• Taking payments, arranging repairs and maintenance, and dealing with complaints
• Mainly phone based with some live chat and email response.
• Accurately recording details into the in-house system

If you have the following skills and experience we would LOVE to hear from you:

• Must be computer literate including MS Excel
• You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
• Empathetic and customer focused
• Inbound contact centre experience is a MUST

What's in it for you as a Customer Contact Officer?

• �12.00ph initially, rising to �13.74ph after training
• Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
• Initially temporary ongoing, with an immediate start and a view to go permanent for the right person
• Weekly Pay
• Free onsite parking
• Flexible working

If this sounds like a role you will LOVE, please send your CV today!
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