Customer Contact Officer (CCO)

Salary:
up to £26,000 pro rata
Job Type:
Part Time, Permanent
Location:
Head Office - West Didsbury
Benefits:
Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Youll be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. Youll work in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues. Every day and every enquiry is different, but you will have plenty of support around you to enable you to deliver the level of service expected, including peer to peer support, specialists and managers who are all easily accessible to provide the coaching and guidance needed.
What youll be doing:
Responding to a range of customer and colleague queries which will include raising repairs, rent account management, tenancy related issues, ASB queries, re-housing advice and complaints.
Responding to these enquiries in a timely manner through a range of ways such as over the phone, by email and by webchat in line with our quality guidelines and service standards.
Providing guidance and assistance to customers to enable them, where possible, to resolve issues themselves or where appropri...