This pivotal position as a Customer Contact Manager within the senior management team focuses on delivering exceptional service for both the client and its clientele by effectively managing the Customer Contact team (CCT).
Location: Romford
Salary: £55,000 per annum. 27 days holiday + bank holidays.
The Customer Contact Manager role involves leading, motivating, and optimising team performance through coaching, ensuring top-notch service delivery to clients and their customers, as well as supporting field agents.
You will directly manage team leaders, collaborating to enhance the Customer Contact Team performance. Your responsibilities also include meeting both Management and Client KPIs, fostering a target-oriented culture across the team and the broader business.
Core competencies of a Customer Contact Manager -
Skills & experience of a Customer Contact Manager -
Essential:
Desirable:
If you are an experienced Customer Contact Manager and would like to apply for this role today, please upload your CV or contact Naomi on 07506 949615.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.