Customer Contact Agent
�23,000 per annum rising to �25,000 following probation. Plus, uncapped commission working Monday-Friday.
Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on.
We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility industry.
As a Customer Contact Agent, the primary purpose of the role is to deliver service excellence for both the company and its customers by working within a Customer Contact Team.
Customer Contact Agent Duties & Responsibilitie:
- Answer incoming calls from their clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and their clients' criteria.
- Make outbound calls to customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates and details on the resolution gained.
- Cover team workloads to a sufficient level during staff absence to ensure clients receive a consistent service.
- Manage calls within the company agreed quality framework
- Drive own performance to achieve required Key Performance Indicators
Customer Contact Agent Essential Skills & Experience
Essential:
- Minimum 18 months experience working in a call centre/customer contact centre environment.
- Active listening and ability to summarise conversation to customer
- Good work ethic with the ability to work within defined timescales
- Proficient in Microsoft Office
Desirable:
- Previous experience in a debt resolution and collections process.
For immediate consideration, please forward your CV to Naomi today!
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.