Customer Claims Handler

Location:
Manchester
Salary:
Starting from £22,000 up to £28,000, depending on experience.
Department:
Customer & Operations
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Have you worked within a customer service or administration role and looking to take the next step? Or have already worked in a claims handling or a financial services role and looking for a new challenge that offers plenty of progression, then look no further!Join us as a Customer Claims Handler working in our Customer Claims team in a busy customer service phone based role. You will be the first point of call for a customer that has been involved in a motor accident. We are now recruiting for 10 Customer Claims Handlers to our
11th September 2023
induction based in our Salford Quays, Manchester office.Our most valuable asset? You! Here’s what we can offer: Generous salary starting from £22,000 up to £28,000, depending on experience. Plus many fantastic company benefits
Full 6 weeks training at our office
Monday to Friday, no weekends! Hours are done on a rota provided 4 weeks in advance: 8am to 4pm, 9am to 5pm and 10am to 6pm.
Hybrid working: 3 days at home and 2 days in the office, after passing probation
Clear level progression and support
Fully supportive team throughout
£100 off your car insurance
A fun, vibrant and busy place to work
25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
Curious and dynamic? Let’s do this together! You’ll be the
first point of call via telephone
for a customer who has been involved in a motor accidentYou’ll record, process and settle First Notification of Loss (FNOL) motor claims, in line with our principles and procedures and maintain files within our service standardsYou’ll make sure that all files are reserved accurately and promptly within our reserving philosophy and be personally responsible for ensuring the reserves fully reflect the level of damages on each fileYou’ll process cheques on claims files as required and in accordance with your authoritiesYou’ll identify and champion potential fraudulent claims and action in line with guidelinesYou’ll make sure liability is agreed within existing case law and accident circumstancesYou’ll effectively negotiate with customers, suppliers and all relevant third party representativesYou’ll follow and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliantYou’ll be compliant with health and safety policies at all timesYou’ll make sure compliance with company
standards/regulations
at all timesAny other reasonable duties as requiredDemonstrable experience from a Customer Service roleKnowledge from a Motor Claims environment (desirable)Understanding of motor insurance processes and the end-to-end customer claims processProblem-solving skills with the ability to adopt a logical approach to resolving problemsComplaint resolution is essentialGood Liability Knowledge and a confident challengerUnderstanding of engineer’s reportsExcellent communication, time management and organisation skillsDesire to learn and develop through continuous trainingEmbrace, embed and incorporate our Company ValuesThis is just the start. Imagine where you could end up! The journey’s yours…What can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch. We’re happy to discuss flexible working during the recruitment process.As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023. 86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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