Customer Care Technician

We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington.You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc. Ideally you will from a joinery background, but a good all-rounder is what's required.Although the office is based in Warrington, the developments are around the Manchester, Liverpool, and Warrington area.Responsibilities
* To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit
* To complete works to a high standard of quality in line with NHBC/LABC
* To review defects lists and procure any materials required prior to customer appointments
* To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
* To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
* Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
* Maintain accurate records on the Defects Management System
* To organise and prioritise workloadSkills Required
* IT Literate
* Excellent written and verbal communication skills - engaging with customers, suppliers, partners
* Pro-active approach with the ability to work independently and as part of a team
* Good practical experience within all aspects of the building industry
* Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
* Resilient personality and able to maintain a professions image
* Ability to organise and prioritise effectively
* Current driving licencePlease contact Hamlyn Jones or apply direct to this advert for further information
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