Customer Care Manager

FinX
aims to build a digital bank that will deliver on the promise of simplicity, technological advancement, superior customer products & services.
Our company is searching for a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
Qualification and Requirements
Bachelor’s degree in business administration or relevant field.
A minimum of 5 years of proven experience in a customer service position.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
BS degree in Business Administration or related field
What we can offer? Attractive income (base salary & performance bonus) in Viet Nam fintech marketsFull-salary paid for social insurance & Premium healthcare package20 days of annual leave, 10 days of sick leave and public holidays.Devices provided (Macbook, mouse, monitor…)Frequent team bonding and company activities/ events.Work in newly innovated office and open working space.Improve English skills, learn more about thinking and working style. Fully adopt Agile way of working, lean team structure.Working with many talented people with good manners from 13 various cultural backgrounds: US, UK, India, China, Spain, etc,…Empowered to listen creative ideas, and there is no distance between bosses and employees.FinX begins to establish and bridge new fintech business in order to create a better tomorrow for Vietnamese people. Here is an inspired working environment where you will be able to access and experience cutting-edge technologies in industry and creativity.
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