Customer Care Manager

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London
Permanent
£70,000 - £72,500 per year
Customer Care Manager for a leader watchmaker in LondonHelp provide outstanding customer service for the UK businessAbout Our ClientThis client is a luxury watchmaking brand boasts a long and storied history. Recognised for its commitment to excellence, the client is celebrated for its iconic watch collections, often associated with precision, innovation, and timeless style.Job DescriptionKey responsibilities for this customer care manager for a luxury watchmaker for based across 2 different sites include:Motivate and inspire your team to provide impeccable customer service and maintain a deep understanding of our luxury watch products.Travel to the London office three times a week, Southampton once a week, and visit boutique stores once a week across London to provide on-site support and oversight.Set clear performance expectations, monitor team performance, and provide coaching and feedback to enhance skills and productivity.Continuously improve the customer experience by maintaining high-quality service standards, addressing escalated customer issues, and ensuring prompt responses to inquiries.Ensure smooth and efficient operations within your department, including staffing, scheduling, and resource allocation.Generate and analyse relevant data to identify trends, insights, and areas for improvement.The Successful ApplicantA proven track record in customer service or customer care management, particularly in a luxury retail or watch industry context.Exceptional leadership skills and experience managing and developing a team of professionals.Strong problem-solving abilities, a customer-centric mindset, and excellent interpersonal and communication skills.The ability to travel as required to ensure team collaboration and boutique store visits.Experience in SAP, MS Office and Dynamics 365 is advantageous.What's on OfferBenefits for this Customer Care Manager position include:Competitive salary up to £72,500 and bonus of £8,500.Health and wellness benefits.Opportunities for professional growth and development.A supportive, dynamic, and inclusive work environment.Discounted products from the business, plus early access to sales.
Page Personnel
is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office:
200 Dashwood Lang Road ,
Addlestone, ,
Surrey
,
KT15 2NX
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