Customer Care for Supervisors

In today's competitive environment the supplier who operates a stronglycustomer focused, service oriented approach is far more likely to achievebusiness success. Supervisors and first line Managers have a crucial role toplay in making sure the best customer care practices are implemented. Practiceswhich will protect company image and enhance customer loyalty and satisfaction.Aims and ObjectivesThis development workshop will provide delegates with a clear understandingof the importance of customer care and the skills required to implement bestpractice.The Course CoversHow to understand customer's expectationsWho is the customer - internal/external customers?How to convey the right impression when dealing with customers - face toface and over the telephoneHow to handle customer's enquiriesHow to handle customer's grievancesHow to develop good questioning techniques to understand real needsHow to build good, lasting relationships.The supervisor's role in developing effective company wide customer carepracticesThe benefits of a positive customer care attitude to staff, management andthe company as a whole.The supervisor's responsibilities for establishing and monitoring customercare standardsWho Should AttendSupervisors and Managers who wish to improve their own 'Customer Care' skillsand those of their staff.Course DurationCertificationCertificate of AttendanceLondon: 020 8819 9561Birmingham: 0121 374 0078Bristol: 01172 230 014Watford: 01923 51 00 20Manchester: 0161 660 7660Norwich: 01603 857 877Glasgow: 0141 530 7710All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres
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