Customer Care Coordinator

Customer Care Coordinator

Salary: Up to �27,773�

Benefits:

• 25 days holidays + bank holidays


• Company pension scheme


• Occupational health scheme


• Health and wellbeing scheme

Location: Cramlington

The Company:

A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business!

Job Description:

Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention.�

Skills & Experience:

• Prior experience working within a manufacturing environment in a customer service role desirable�


• A proactive individual who has the ability to be flexible in their role whilst staying organised


• Must be commercially savvy and has the ability to pick up on leads to provide to the wider team


• Provide excellent customer care to customers in line with company expectations


• Process customer orders, answer queries and complaints and log all corespondance on the CRM system


• Coordinate with various departments to ensure customer satisfaction


• Build relationships with customers through trust and transparency when dealing with queries from the customer