Customer Care Coordinator

Customer Care Coordinator
Negotiable salary
Based in Theale 1 year Fixed Term Contract Experience not required
Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets. They are a sucessful and growing business and are looking for a Customer Care Coordinator who will provide outstanding customer service to improve customer satisfaction and nurture client relationships. You will place customers at the centre of everything you do, understanding their wants and needs and maintain the critical link between clients, service providers and operations managers to achieve a bestin-class service. Experience needed:
Ideally you will have customer service experience over the telephone and by email but this is not essential.
You will also have excellent verbal and written communication skills Excellent PC skills
The role involves: Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
provde estimates and process purchase orders If you have a positive, bubbly manner and can build rapport with customers, we would love to hear from you. If you are comfortable dealing with customers over the telephone, and you are looking for your next challenge, please contact us today.
Please contact us for more inforfmation or send your CV.
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