Customer Care Coordinator

Customer Care Coordinator - Residential Developer - BerkshireWe are recruitingfor an exciting opportunityfor Customer Care / Service Coordinatorto join a reputable developerat theiroffice in Berkshire. and ensure every home buyer receives exceptional care post-purchase.In this unique customer-facing role, you'll be ensuring ever home-buyer receives exceptional care post-purchase.You'll report to the Head of Customer Care, supporting them in resolving customer issues promptly and professionally. Your responsibilities will include handling all customer communications, coordinating departmental administration, and ensuring compliance with safety and customer care policies.Key Responsibilities:Ensure compliance with safety and customer care policiesHandle customer inquiries professionally and efficientlyCoordinate departmental administrationLiaise with various departments to address customer concernsConduct post-completion satisfaction callsPromote and uphold company values and proceduresWhat You Need:Experience in secretarial/administrative roles and customer service environmentsExcellent communication skills, both written and verbalProficiency in MS Office programsStrong team player with assertiveness and resilienceExcellent time management and multitasking abilitiesProfessional and pleasant demeanorPlease apply below if you want to be part of a culture where talent and drive are valued, on offer are competitive benefits, 26 days holiday (that are increasing with years of service) friendly and inclusivework environment
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