Customer Care Coordinator

Join Our Clients Team as a Customer Care Coordinator ️Are you a detail-oriented individual with exceptional organizational skills? Are you passionate about providing excellent customer service for a well known award winning housebuilder who specialises in both the affordable and open market housing sector?Look no further! Sourced Recruitment are partnering with a reputable Northwest based housebuilder, and we're seeking a talented Customer Care Coordinator / Admin to join their dedicated team.Why Apply Through Sourced Recruitment: Sourced Recruitment are one of very few agencies who have been selected as a sole supplier for the business through our years of excellent candidate management.What can the position offer? Thrive in with an award winning business: Make a positive impact by ensuring the satisfaction of residents and clients within both the affordable housing and open market housing sector.Competitive Compensation: Enjoy a competitive salary of circa £30,000 (maybe slightly more) + PackageJoin a Respected Player: Collaborate with a well-established affordable housebuilder, who after continued success are looking for bigger offices in Birchwood park.Progression? Yes this role offers progression for the right people and as the team gets bigger you will be considered for a possible management role when its needed.Key Duties: Managing Incoming Defects: Effectively handle and allocate incoming defects from residents and clients, coordinating with relevant contractors via the Clixifix system.Phone and Email Communication:Handle incoming calls and emails, providing prompt and professional responses to address inquiries and concerns.Client Updates: Keep clients informed about the progress of their requests and ensure timely and accurate updates.Plot Certification and Handover: Manage and chase incoming plot certification, ensuring all necessary documentation is ready for handover and sale.Handover Packs and Reports: Prepare comprehensive handover packs and contents, as well as create reports for management staff.Cost Record Keeping: Maintain accurate records of material costs, ensuring financial transparency and efficiency.Department Communication: Liaise and update various departments, fostering effective collaboration and alignment.Handover Paperwork: Complete handover paperwork, including utilities change of responsibility, ensuring a smooth transition for new homeowners.️Requirements: ️
* Previous experience in a similar role within the affordable housing sector is preferred.
* Excellent communication skills, both written and verbal.
* Strong organizational abilities and attention to detail.
* Proficiency in relevant software and systems.
* Ability to multitask and prioritize effectively in a fast-paced environment.
* A proactive and customer-centric approach to problem-solving.Don't miss this fantastic opportunity to be part of a team dedicated to providing exceptional customer care to its buyers. Apply now and showcase your skills and enthusiasm!**How to Apply:**To take the next step in your career, please submit application or send your CV to Sourced Recruitment and Join us in making a difference in housing market! *Together, let's build homes and create lasting experiences for the valued residents
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